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FAQ

Product

Is it okay to drink more than one Shimmer Seltzer a day?

We recommend low and slow to start. Shimmer is purposely low dose so you can feel  comfortable drinking one can, or a whole four pack…or more, we don’t judge on your Shimmer intake.

How much is one serving of Shimmer Seltzer?

One can = one serving! Each can of Shimmer contains 5 mg of Broad-Spectrum CBD.

Where can I find Shimmerwood?

We currently sell our products in Maine, Connecticut, Rhode Island and Vermont. We’re constantly adding more (states and) places, so check out our store locator for the latest list.

How do you add flavor to your flavored products?

We don’t add flavor, or any of that “natural flavoring”. We create tastes using only local, natural ingredients. We like to say that your great grandparents could read our ingredients list and understand every single one of them.

Where can I find nutritional information?

You can view all nutritional info on each can and on each flavor’s page:

Razz Lime

Ginger Orange

Chai Cherry

Just Hemp

How can I stock Shimmerwood in my store?

We’re so glad you asked! Email us at info@shimmerwood.com and we can talk wholesale pricing. Let's get your store SHIMMERING.

Is there an age restriction for consuming Shimmerwood?

Age requirements to purchase CBD products vary by state, city and town. Even within a state, your town or city ordinances may limit CBD sales by age. Shimmerwood markets Shimmer Seltzer to adults 18 and older.

Can I consume Shimmer Seltzer while pregnant or breastfeeding?

We recommend checking with your primary healthcare provider. Shimmerwood Beverages Hemp-infused products have not been tested for safety under FDA regulation and are not intended for use by children, pregnant or nursing women.

How bubbly is your bubbly?

The bubbles are definitely there, but they don’t distract from the combination of tastes in every sip. You know that feeling when you drink a typical seltzer the carbonation super overpowering and you can't stop burping? Yeah, that’s not Shimmer Seltzer.

What is Shimmer Seltzer sweetened with?

Shimmer has zero added sweeteners, our flavors are crafted with shrubs that contain a blend of cane sugar and real fruit sugars.

Does Shimmer Seltzer contain caffeine?

No

Is Shimmer Seltzer organic?

Many of the ingredients we use are organic.

Is Shimmer Seltzer non-GMO?

Many of the ingredients we use are non-GMO.

Is Shimmer Seltzer peanut or tree nut free?

No Shimmer flavors contain peanuts or tree nuts, but does contain coconut oil. Our processing facility is not a peanut or tree nut free facility.

Is Shimmer Seltzer gluten-free?

Yes, Shimmer Seltzer is gluten-free. Our processing facility is not a gluten-free facility.

CBD

Will CBD make me high?

CBD is a completely non-psychotropic substance. It contains no THC (the active ingredient that makes you feel "stoned" or "high”). Therefore it will not get you high. So whenever you choose to sip Shimmer you can be confident that you’ll be in the right state of mind to go through your day strong.

What’s the difference between Broad-Spectrum CBD and isolate CBD?

Think of it as the difference between whole food and processed food. 


Pure hemp oil is full of cannabinoids, terpenes and taste molecules—all of which contribute something unique to the experience. Hemp isolate is CBD only, with none of the other natural goodness.


Broad-Spectrum CBD leaves nature’s complex mix intact while ensuring there is no THC present. That’s what we use at Shimmerwood, so you can refresh and relax completely without the psychoactive effects of THC.

Where do you source your CBD?

Locally in Maine from our partners, CBW. If unavailable, we source from other providers throughout the US, including Colorado.

Orders, shipping & delivery

Where do you ship to?

We currently ship inside the continental U.S. Note that CBD is legal at the federal level, but CBD-infused food products aren’t. So every state has different rules about whether they allow CBD-infused foods and beverages to be shipped there. If it’s legal for us to send it to you right now, we will. We’re adding more states as the laws change, so keep checking back to see if your state is added!

Do you offer gift wrap?

At this time, we do not offer gift wrap, but we do have gift cards available for purchase. We also offer personalized notes any gift messaging.

Can I expedite my order?

e do not offer expedited shipping. Our fulfillment team will do its best to get your order shipped as close to the time of purchase as possible.

I received a notice that my package has arrived and it’s not here yet, what should I do?

Please contact us at info@shimmerwood.com and one of our team members will troubleshoot with you to resolve your order issue.

How do you ship?

The shipping carrier varies depending on where and how large your order is. When you place your order, you will receive a confirmation email followed by a confirmed shipping email that will provide a tracking number from either USPS or UPS.

My order arrived damaged. What should I do?

Please contact info@shimmerwood.com including photos of how your order arrived. Depending on the damage, we will offer a reimbursement for damaged goods or ship a replacement.

What if I want to cancel or change my order?

Our goal is to fulfill your Shimmer order as quickly as possible. In the event you want to cancel or change your order, you must contact info@shimmerwood.com with your order number, name and shipping address before you receive tracking number confirmation for shipping.

Payments & Refunds

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express and JCB. We also accept Shimmerwood Gift Cards.

What happens if I don’t like Shimmer Seltzer?

There are many ways to enjoy Shimmer Seltzer. We recommend popping your cans in the fridge for at least 12 hours, since Shimmer is best enjoyed chilled. Pouring Shimmer over a glass filled with ice is another recommendation so you can view those real colors coming from the fruits (Razz Lime has a beautiful pink pop that needs to be seen to be appreciated). Still not satisfied? Try using your Shimmer as a mixer for truly unique mocktails and cocktails. You may discover Shimmer is the perfect addition to your favorite mixology recipes. If you’re still not satisfied, please contact us at info@shimmerwood.com within 30 days of your purchase to request a refund. Refunds only apply to first time purchases per flavor, so we highly recommend building a custom box or trying our Sampler Pack for your first order so you can Shimmer your way!

How long does it take to process a refund?

Refunds can take 3-5 business days depending on the time of refund initiation and your bank.

How can I update the payment information for my subscription?

Log into your account here with the email you set your subscription and update your payment info anytime!

Does Shimmerwood offer discount codes or coupons?

Yes! We recommend signing up to receive emails from us in the footer, since we tend to hook up our Shimmer fans from time to time with exclusive deals.

Subscriptions

How can I sign up for a recurring subscription?

We made our subscription sign up simple. Every product page has two purchase options: the one-time order at full price, and the subscribe option which saves you 10% on each order. If you're reading this, we will throw an extra 10% off on your first 2 subscription orders using code: SUB20 at checkout

How can I swap my subscription flavor?

Once you have your subscription account created, you can login to your membership page to add, remove and edit your Shimmer order to your heart's content. If you subscribed to a custom box and want to edit your flavors, you will need to cancel that subscription and create a new one. You can also edit the duration of deliveries on a 2, 4, 6, or 8 week interval. And you can have multiple subscriptions if you so desire.

Can I skip a shipment?

Yes, of course! Simply login to your account and click “delivery schedule” and then “skip.”

What are my payment options?

We accept Visa, Mastercard, Discover, American Express and JCB. First time subscription orders can also use Shimmerwood Gift Cards.

Company

Where are Shimmerwood products made? 

Maine made. Shimmer Seltzer, its ingredients and production, is done in Maine. By working with all local businesses that are experts in their craft, production and transportation of supplies are low carbon emissions and our products are pasteurized for minimal impact to the environment.

How do you define and practice “transparency” at Shimmerwood?

We are open about our process, our partners and our contents. From our batch coding to our CBD potency graphic to the nutritional facts label on our cans and beyond. You deserve to know exactly what you’re getting, where it comes from and how it’s made. One of our goals at Shimmerwood is to make you feel comfortable and confident in our products, if you ever feel we are missing that mark please contact us.

Become a subscriber and get free shipping + 10% off!

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